Our Pledge to Our Customers

At AI Motors, our primary goal is to offer exceptional customer service that not only meets but exceeds your expectations. We understand, however, that there may be times when our service does not align with your expectations due to unforeseen mistakes or oversights. When such situations occur, we are committed to addressing and resolving these issues promptly and efficiently.

If You Have a Complaint

We consider any expression of dissatisfaction regarding our service or products, whether verbal or written, justified or not, as a complaint. We take all complaints seriously and promise to address your concerns promptly. To facilitate a swift resolution, we encourage you to provide as much detail as possible about the issue at hand. You can reach out to us with your complaints through the following methods:

• Email: Contact us directly at our customer service email address.
• Phone: Call our dedicated customer service line.
• In-Person: Visit our dealership and speak to a customer service representative.
• Online Form: Submit your complaint via the contact form on our website.

Our Complaint Resolution Process

Should your complaint require further investigation and cannot be resolved immediately, we follow a structured process to ensure it is addressed thoroughly:

• Within 7 Days: We aim to provide you with a comprehensive response. If this isn’t possible, we will inform you about who is handling your complaint.
• By Day 28: We hope to have resolved your complaint and provided you with a full response. If we need more time, we will keep you updated on our progress.
• By Day 56: If your complaint is still unresolved, we will issue a final response detailing our conclusions and any actions we have taken.

Continued Dissatisfaction

Should you remain dissatisfied with our resolution, we encourage you to get in touch with us directly so we can revisit your concerns. We are dedicated to ensuring your complete satisfaction and will take every reasonable step to address your issues.

Contacting AI Motors

For any questions about our complaint handling process or if you need further assistance, please do not hesitate to contact AI Motors directly. Our team is here to provide you with the support you need and ensure your experience with us is nothing short of satisfactory.